"Now Assist NNA CV outperformed expectations in Q4 and surpassed $600 million in ACV. In Q4, Now Assist NNA CV more than doubled year-over-year. We had 35 deals over $1 million in Q4 alone."
CEO · Bill McDermott
"For 2026, we expect subscription revenues between $15.53 billion and $15.57 billion, representing 19.5%-20% year-over-year growth on a constant currency basis. We expect an operating margin of 32%, up 100 basis points year-over-year, driven by OpEx savings enabled by AI efficiencies. We expect free cash flow margin of 36%, up 100 basis points year-over-year, and 350 basis points ahead of our target that we gave at Financial Analyst Day in May."
CFO · Gina Mastantuono
"ServiceNow is the fastest enterprise software company to have ever reached $1 billion, $5 billion, and $10 billion organically, and on our way to cross $15 billion+ this year. Since 2019, we've nearly quadrupled our revenue, all built on a foundation of continuous innovation and net new product delivery. ServiceNow is fully capable of achieving previously stated subscription revenue and Now Assist ACV targets without M&A."
CEO · Bill McDermott
"Given our strong cash position, our strategy of managing the impact of dilution, and our confidence in the business, we announced today that the board of directors authorized the purchase of up to an additional $5 billion of common stock under this program. With the recent pullback in our stock, we also plan to launch a $2 billion accelerated share repurchase program."
CFO · Gina Mastantuono
"Enterprise AI will be the largest driver of return on the multi-trillion-dollar super cycle of investment in AI infrastructure. The real payoff comes when trillions of tokens move beyond pilots to be embedded directly into the workflows where business decisions are made. ServiceNow is the gateway to this shift, serving as the semantic layer that makes AI ubiquitous in the enterprise."
CEO · Bill McDermott
"I continue to hear speculation about seat compression. If all we did was look at available seats in our target market, there would be an estimated 1.3 billion seats in that target market, so we'd barely scratch the surface. Of course, we're looking far beyond seats alone with our hybrid business model for billions of devices, agents, and assists. By the way, our monthly active users grew 25%."
CEO · Bill McDermott